Email introduction to Affiliate Pharmacies
Good morning _______,
Thank you for joining our Pharmacy Partner Program and welcome to the National Custom Compounding community!
My name is Becky and I’m the Pharmacy Partner Coordinator here at National Custom Compounding. I’ll be your ‘go-to’ if you have any questions regarding your account or ordering via our online portal. My fellow team members, Annie, Evan, Camila and Sarah, may also answer your questions or contact you regarding your order from time to time.
Your account is ready to go
You are now set up on our online portal ordering system. To submit an order simply go to order.customcompounding.com.au and start entering your order details.
Your username is:your business’s email address.
Your password is: compounding.
Attached is a guide on how to use the portal, and if you have any teething problems please feel free to contact me or one of the other team members.
Please note that ALL orders MUST be submitted via the online portal. We do not accept fax or phone orders.
How the billing and pricing system works
I have set up a 7-day account for your pharmacy.
Each tax invoice you receive from us will show the cost of the item less the Patient Counselling Fee. The Patient Counselling fee covers the time your consulting pharmacist took to discuss the medication with the patient and provide healthcare advice. This fee will then appear as a discount on your statement issued at the beginning of each month.
The full price will be highlighted on the label on your customer’s medication and this is the full amount they should be charged through your point-of-sale system.
At the beginning of each month your pharmacy will receive a statement summarising the previous month’s activity.
Payment can be made via direct deposit or over the phone with a credit card.
Pricing and Postage
As our Pharmacy Partner you will enjoy free postage and delivery for all non-sterile products with us. For sterile products, we charge a flat rate fee of $12 for express post, this cost is something that you would need to pass on to your customer.
We send all orders via Fastway or Australia Post (for rural deliveries) and you can expect delivery anywhere from 1-3 business days.
For your convenience all our prices are listed in the portal. Once you log in simply go to the ‘Product List’ tab and search from there. Most products on this list can be prepared within 24 hours and sent for postage or delivery immediately on completion.
If you need a price on a compound that does not appear on the portal, please don’t hesitate to call or email us.
Also attached are our terms and conditions, order processes and returns policy.
I’m looking forward to working with you and your pharmacy to provide your customers with the highest level of service and ensure they receive quality healthcare.
Feel free to contact me and the team if you have any questions and thank you again for choosing National Custom Compounding.
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