NCC Affiliate Returns Policy

At NCC, all the medication we supply is custom made by our technicians for each individual patient.

Because of this, we cannot accept returns and refunds for any of the following reasons

• The patient made the order via your store and you did not get pre-payment from the customer and they failed to collect it from you
• The patient made the order via your store and you did not get pre-payment from the customer and they decided they no longer need/want the medication
• The product has perished due to patient not storing correctly (e.g. has not been stored in the fridge etc.)

We can accept returns and do a free replacement if

• The product has been lost in transit (offering a replacement product)
• The product has arrived damaged whilst in transit (broken bottle etc)
• The products container is faulty (e.g. nasal spray bottle not spraying, pump action container not working etc.)

We can accept returns and refund the amount back to your account if

• The patient ordered via NCC to collect from your store but failed to do so after 2 weeks of the product arriving in your store

If you are unsure whether a product you have can be returned or refunded, please don’t hesitate to call us on 1300 731 755 or email admin@customcompounding.com.au