Affiliate Patient Order Process
When placing an order for patients, follow these simple steps to ensure a smooth process for yourself and your patient
- Patient hands pharmacy staff a prescription
- Explain to the customer that the item has to be custom made at an off site compounding pharmacy
- When patient hands you their script, give them a quote
- Pricelist is attached on the portal
- If item isn’t listed on the pricelist call us immediately on 1300 731 755 and we will give you a quote over the phone
- Tell customer turn around time
- 24 hour items are listed on the price list
- Any items not in the 24 hour list will take an extra 24 hours
- To have an order made the next business day, all orders must be sent to us via the portal by 1pm
- Please also allow an extra business day for delivery. Fastway couriers generally take ½ - 1 business day to arrive to you.
- Take FULL payment from customer
- We cannot accept returns and refunds for uncollected or change of mind items (please see our returns policy for more information)
- Submit patients order on the portal (order.customcompounding.com.au)
- If you need help logging in call us immediately and we can help you over the phone
- Fill out patients details on the new order (please get as many details as possible, especially address and contact number of the patient)
- Attach a scanned copy of the prescription to the portal order
- If it is a repeat from file please put that into the order notes section
- Once order is complete you will receive an email with tracking details
- You can also see progress of the order and tracking number of the package on the portal
- Send us the original prescription
- This can be done either via the internal Chempro courier or to our Reply Paid address – National Custom Compounding, Reply Paid 86714, Merrimac 4226
- If the patient would like to have the original back, please put a note with the prescription before sending it and we will send it back once received
- Once order has arrived in store call the patient to collect
If you have any questions please don’t hesitate to call us on 07 5522 9477 or email us at admin@customcompounding.com.au
Thanks,
The NCC Team
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