How Long Will My Order Take?
At National Custom Compounding, your medication is made fresh to order — we don't keep pre-made stock. This means your compounded medicine is prepared specifically for you, to your exact prescription requirements.
Standard Turnaround Times
| Order Type | Typical Turnaround |
|---|---|
| Capsules, tablets, powders | 2–3 business days |
| Creams, gels, and topicals | 2–3 business days |
| Liquids and suspensions | 2–3 business days |
| Sterile injectables (peptides, IV) | 5–7 business days |
| Complex or custom formulations | 2–4 business days |
Note: Turnaround time begins once we have received both your valid prescription and your payment. Orders cannot proceed without both.
When Does the Clock Start?
Your order clock starts when:
- Your prescription has been received and verified ✓
- Payment has been confirmed ✓
If we're waiting on your prescription or payment, your order will be placed on hold. You'll receive an email or SMS notification if any information is missing.
Delivery Times (After Dispatch)
Once your order is dispatched, delivery times depend on your location:
| Location | Estimated Delivery |
|---|---|
| South-East Queensland | 1–2 business days |
| Major metro (Sydney, Melbourne, Brisbane) | 1–2 business days |
| Regional Australia | 2–4 business days |
| Remote/rural areas | 3–5 business days |
All orders are dispatched via Australia Post Express or a temperature-appropriate courier (for cold-chain items such as peptides).
Can I Get My Order Faster?
If you have an urgent clinical need, please call us directly on 1300 731 755 and we'll do our best to prioritise your order. Same-day pickup may also be available from our Merrimac facility (Mon–Fri, 8am–6pm) — subject to production availability.
Still Waiting?
If your order has exceeded the timeframes above, please contact our team and we'll investigate immediately.
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