Prescription Requirements — What We Need and Why
As a licensed compounding pharmacy regulated by the Pharmacy Board of Australia and the TGA, we are legally required to verify every prescription before dispensing any medication. This protects you and ensures your medicine is appropriate, safe, and prepared correctly.
Essential Information on Every Prescription
| Required Detail | Why It's Needed |
|---|---|
| Patient full name | Confirms the medication is intended for you |
| Date of birth | Verifies identity, especially important for weight-based dosing |
| Patient address | Required for Schedule 4 and Schedule 8 medications |
| Medication name and form | So we compound exactly what's been prescribed |
| Strength/dose | Ensures correct compounding — we can't assume a dose |
| Quantity or duration | Required to calculate supply and BUD (Beyond-Use Date) |
| Prescriber name and registration number | Confirms the prescriber is registered and authorised |
| Prescriber signature | Legal requirement for all prescription medicines |
| Date of prescription | Determines validity |
Prescription Validity
- Most prescriptions are valid for 12 months from the date of issue
- Schedule 8 prescriptions may have a shorter validity — often 6 months or less depending on the state
- If your prescription has expired, you will need to obtain a new one from your prescriber before we can proceed
Repeats
If your prescription includes repeats, we can fill subsequent supplies without requiring a new script — provided the repeat hasn't expired and the original is on file with us.
For ongoing treatments, ask your doctor to write repeats on your prescription to avoid the need for a new script each time.
Prescriptions We Cannot Accept
We are unable to fill a prescription if:
- It is expired
- The prescriber details are incomplete or unverifiable
- The medication, strength, or dose is unclear or illegible
- It has been altered or tampered with
- It is a photocopy of a Schedule 8 script (original required)
If we cannot accept your prescription, we will contact you promptly to explain why and advise on next steps.
A Note on Compounded vs. Commercial Medications
Your doctor has specifically prescribed a compounded formulation, meaning a commercially manufactured equivalent either isn't available, isn't suitable for your needs, or doesn't exist in the required strength or form. Your NCC pharmacist will contact your prescriber if any clarification is needed before proceeding.
Questions?
Call us on 1300 731 755 or email admin@customcompounding.com.au — our pharmacists are happy to liaise with your doctor directly if needed.
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