How to Order a Repeat or Reorder
Already a National Custom Compounding patient? Reordering is straightforward — here's how to do it quickly and correctly.
Option 1: You Have Repeats on Your Prescription
If your doctor wrote repeats on your original prescription and we still have it on file:
- Email us at admin@customcompounding.com.au with:
- Your full name and date of birth
- The medication name and strength
- Your delivery address (or nominated pickup pharmacy)
- We'll confirm your repeat entitlement, send you a quote, and process your order once payment is received.
That's it — no new script needed.
Option 2: Your Prescription Has Expired or You've Used All Repeats
You'll need a new prescription from your doctor. Once you have it:
- Submit it using any of the methods in our How to Submit Your Prescription guide
- We'll verify and process your order as normal
Tip: When you visit your doctor, ask them to write 3–6 repeats on your script if your treatment is ongoing — this saves you multiple trips to the clinic.
Option 3: Call or Email Us Directly
Our team can look up your prescription history and advise on the fastest reorder path.
📞 1300 731 755 (Mon–Fri, 8am–6pm AEST) 📧 admin@customcompounding.com.au
Have your name, date of birth, and medication details ready to speed things up.
How Long Until My Repeat Order Is Ready?
Repeat orders follow the same turnaround times as new orders — typically 1–2 business days after prescription verification and payment. See our full Order Turnaround Times article for details.
Will My Formulation Change?
Your repeat order will be prepared to the same formula as your original, unless:
- Your prescriber has updated the dose or ingredients
- The original formula has been discontinued or reformulated
- A raw material substitution is required (we'll always notify you if this applies)
Setting Up a Standing Order
If you're on a regular treatment plan and want to streamline things further, ask us about setting up a standing repeat order. Our team can schedule your reorders in advance so your medication is ready when you need it, without the back-and-forth.
Contact us to arrange: admin@customcompounding.com.au
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