Shipping, Delivery & Cold Chain
We deliver compounded medications across Australia. Because many of our products are sensitive to temperature or require special handling, we take extra care to make sure your medication arrives in perfect condition.
Standard Shipping
- All orders are dispatched via Australia Post Express unless otherwise specified
- Free delivery on orders over $150 Australia-wide
- Orders under $150 attract a flat shipping fee (applied at checkout)
- You'll receive a tracking number by email once your order is dispatched
Cold Chain Shipping (Peptides, Sterile Products & Some Creams)
Certain medications — particularly peptide injectables (BPC-157, TB-500, CJC-1295, Ipamorelin, PT-141) and some sterile or temperature-sensitive formulations — require cold chain handling.
For these orders:
- Products are packed with pharmaceutical-grade ice packs and insulated packaging
- Dispatched on Monday to Wednesday only to avoid weekend transit delays
- Delivered via express overnight courier to major metro areas
- We strongly recommend someone is available to receive the delivery — do not leave temperature-sensitive items in a hot letterbox or on a doorstep
Important: If you live in a remote or rural area and are ordering cold chain products, please contact us before ordering so we can confirm appropriate shipping options for your location.
Delivery to a Partner Pharmacy (Click & Collect)
You can choose to have your order delivered to one of our 1000+ affiliate pharmacies across Australia for convenient local pickup.
- Your pharmacy will contact you when your order arrives
- Bring photo ID and your Medicare card when collecting
- Orders are typically held for 10 business days — uncollected orders will be returned to NCC
Find your nearest partner pharmacy: customcompounding.com.au
Local Pickup — Merrimac
Collect directly from our facility: 📍 Suite 3–6, 166 Gooding Drive, Merrimac QLD 4226 🕐 Monday to Friday, 8am–6pm 🕐 Saturday (via Amcal Merrimac next door), 8am–12:30pm
What Happens if My Order Doesn't Arrive?
If your tracking shows your order is delayed, lost, or hasn't arrived within the expected timeframe:
- Check your tracking link first
- If no update in 48 hours, contact us with your order number
- We'll investigate with the courier and arrange a replacement if required
Note: We are unable to replace temperature-sensitive items if a delivery was attempted and the parcel was left unattended in a hot environment. Please ensure someone is available to receive cold chain orders.
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